Last Updated: August 1, 2025

This Privacy Policy describes how Zentrient ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, make a purchase from, or otherwise interact with our website, zentrient.com (the "Site").

1. Information We Collect

We collect various types of information from and about you, including:

  • Personal Information You Provide Directly:

    • Contact Information: Name, email address, postal address (for shipping and billing), phone number.

    • Payment Information: While we do not directly store credit card details on our servers, we collect information necessary to process your payments, which is then securely transmitted to our payment processors (e.g., Stripe, PayPal).

    • Account Information: If you create an account with us, we collect your username, password (hashed), and other information you provide in your profile.

    • Communications: Records of your correspondence with us, such as emails, chat messages, or phone calls.

  • Information Collected Automatically:

    • Usage Information: Information about how you interact with our Site, such as the pages you view, the products you browse, the time spent on pages, and your navigation paths.

       

    • Device Information: Information about the device you use to access our Site, including IP address, browser type, operating system, and unique device identifiers.

    • Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to collect information about your Browse activities. You can learn more about how we use cookies and how you can manage them in our "Cookies and Tracking Technologies" section below.

       

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Fulfill Your Orders: To process your purchases, ship your products, and provide customer service related to your orders.

  • To Provide and Improve Our Services: To operate, maintain, and improve our Site, products, and services, including personalizing your experience.

  • To Communicate with You: To send order confirmations, shipping updates, respond to your inquiries, and provide customer support.

  • For Marketing and Promotional Purposes: With your consent where required by law, to send you marketing communications about our products, promotions, and news. You can opt-out of these communications at any time.

  • For Security and Fraud Prevention: To protect our Site, users, and business from fraudulent activities and to ensure the security of our systems.

  • To Comply with Legal Obligations: To meet our legal and regulatory requirements.

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processing, shipping, website hosting, analytics, and marketing. These service providers have access to personal information needed to perform their functions but are contractually obligated to protect it and not use it for other purposes.

     

  • Payment Processors: Your payment information is securely shared with our payment processors (e.g., Stripe, PayPal) to complete your transactions.

  • Shipping Carriers: We share your shipping address and contact information with shipping carriers to deliver your orders.

  • Legal Compliance and Protection: We may disclose your information if required to do so by law, in response to a subpoena or court order, or if we believe it's necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

  • With Your Consent: We may share your information with your consent or at your direction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to:

  • Enable essential Site functionality.

  • Remember your preferences and settings.

  • Analyze Site traffic and usage patterns.

  • Provide personalized content and advertisements.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Site may then be inaccessible or not function properly.

 

5. Your Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

  • Access: The right to request access to the personal information we hold about you.

  • Correction/Rectification: The right to request that we correct any inaccurate or incomplete personal information we hold about you.

  • Deletion/Erasure: The right to request the deletion of your personal information, subject to certain exceptions.

  • Object to Processing: The right to object to the processing of your personal information in certain circumstances.

  • Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.

  • Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions included in those emails.

To exercise any of these rights, please contact us using the details provided below.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

8. International Data Transfers

Our store is based in the United States. If you are accessing our Site from outside the US, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. The data protection laws in the United States may be different from those in your country of residence. By using our Site, you consent to the transfer of your information to the United States.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page and indicate the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Address: 120 Sunnyhill Dr, Exton, PA 19341, USA

Phone: +1 (859) 371-0277

Email: contact@zentrient.com

Business Hours: Monday – Friday 08:00 – 18:00 (Eastern Time)