Welcome to our FAQ page! We've compiled a list of common questions to help you with your shopping experience. If you can't find the answer you're looking for, please don't hesitate to contact us directly.

Orders & Shipping

Q: How do I place an order? A: To place an order, simply browse our collection, add your desired items to your cart, and proceed to checkout. Follow the on-screen instructions to provide your shipping and payment information to complete your purchase.

Q: What payment methods do you accept? A: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer secure payment options through services like PayPal and Apple Pay.

Q: Do you offer free shipping? A: Yes we are offering free complimentary standard shipping on all orders within the United States.

Q: How long will it take to receive my order? A: Standard shipping typically takes 6-8 business days. Please note that processing an order can take 1-2 business days before it is shipped. You will receive a tracking number via email once your order has been dispatched.

Q: Can I track my order? A: Yes! Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your delivery on the carrier's website.

Returns & Exchanges

Q: What is your return policy? A: We want you to be completely satisfied with your purchase. If you are not, you may return new, unused items in their original packaging within 30 days of delivery for a full refund.

Q: How do I initiate a return or exchange? A: To initiate a return, please contact our customer service team at contact@zentrient.com with your order number and the reason for the return. We will provide you with a return shipping label and further instructions.

Q: When will I receive my refund? A: Once we receive and inspect your returned item, we will process your refund. Please allow 10 business days for the refund to appear on your original payment method.

Product Information

Q: What materials are your bags made from? A: Our bags are crafted from a variety of high-quality materials, including genuine leather, vegan leather, and durable fabrics. The specific materials for each bag are detailed on its individual product page.

Q: Are your bags waterproof? A: While many of our bags are made from water-resistant materials, they are not completely waterproof. We recommend avoiding prolonged exposure to heavy rain to protect your bag and its contents.

Q: How do I care for my Zentrient bag? A: We recommend wiping your bag with a soft, damp cloth for regular cleaning. For specific care instructions related to the material, please refer to the product details on our website or contact our team for advice.

General Questions

Q: How can I contact customer service? A: You can reach our customer service team via:

  • Email: contact@zentrient.com

  • Phone: +1 (818) 910-4741

Q: What are your business hours? A: Our team is available to assist you Monday through Friday, from 08:00 to 18:00 (Eastern Time).